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Hospitality Financial Leadership – Who Inspired You?
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Contract and Non-Management Employee Payrolls Rise In 2017 | By Robert Mandelbaum
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FACT: The Mobile Guest Journey Matters | By Magnus Friberg
What makes a great guest experience? This is a question that remains top of mind for every hotelier, and the question which drives much of the evolution within our industry. As the guest journey continues to evolve in terms of touchpoints and expectations, hoteliers are expected to adapt and curate a unique and continuously guest-centric experience. While the defining factors of an ideal guest experience may vary based on whom you ask, there are a few indisputable realizations, one of which is this: Hotels must offer a frictionless guest experience, and much of that experience is rooted in mobile. Research shows that today, nearly half of the world's population uses a smartphone and almost half of smartphone users spend more than 5 Hours a day on their mobile device. Digital payment and wallet apps are gaining popularity in emerging markets. With this continued surge in mobile use, it's no surprise that mobile devices have become our most important travel accessory. In fact, according to Travelport Digital, 84% of travel brands intend to increase their investment in mobile this year, and 51% of travelers expect to communicate with travel brands via messaging or text, and 33% via social.
     
News from Travel Industry Wire
Princess Cruises Reveals Name of Fifth Royal-Class Ship As Fleet Expansion Continues
As Princess Cruises' fleet expansion continues the name of the ship it will launch in 2020 - Enchanted Princess.U.S. Travel's 'Made in America' Report Highlights Value, Importance of Promoting Tourism
The 50-page report utilizes case studies and economic data to educate policymakers and the public about the critical need for sustained efforts to promote their jurisdictions as travel destinations.IATA - Significant Growth in Aviation Jobs Expected
The results of a survey of Human Resources professionals in the aviation industry highlights key challenges in talent acquisition, training and retentionU.S. July Air Ticket Sales Up 11 Percent in 2018 Vs. 2017
ARC Data Shows Passenger Trips Also Increased Nearly 5 Percent in JulyMay 2018 U.S. Airline Traffic Data
U.S. airlines carried a new high of 73.9 million systemwide (domestic and international) scheduled service passengers, seasonally adjusted, in May 2018, up 0.1 percent from April for the fourth consecutive monthly increase.
     
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