Innkeeper Services

Staff Training | Business Review | Property Transfer | Marketing Plans
Operations Consulting | Contact Information

Staffing

Attracting, training and retaining good staff people can be a special challenge for small property owners. We are able to provide guidance and direction in these areas. Often we are instrumental in making the match between a qualified management candidate and a bed and breakfast or small inn. We also offer customized training programs tailored to the needs of your staff and particular situation.

Customized training programs are available in a variety of areas including marketing, guest services, front desk operations, food & beverage service, housekeeping, operations, Night Audit training and bookkeeping. Training may be conducted on-site or at Elizabeth Pointe Lodge.

Is your Inn under performing? Not meeting expectations? Not generating the income you require? Is occupancy below the national or area average? Are your rates at the right level? We can develop a marketing plan to improve occupancy and rates and formulate a program to make your inn more successful.

Fundamental to the success of any inn is the ability to determine how to differentiate your property and market that identity. Lodging Resources Workshops can help choose the best markets and media tactics and even assist with ad layouts. Our client inns achieve occupancy levels and average daily rates that are significantly above the industry average .

When you are busy "driving the bus", you don't always have the time to develop written policies and procedures. We can assist in creating basic policy and procedure manuals for existing inns and new properties. Operational assistance is available in the areas of Front Desk Operations, Guest Services, Housekeeping, Staff Training and Food & Beverage Operations. Training may be conducted on-site or at Elizabeth Pointe Lodge.